Terms & Conditions

1. Introduction

This website is owned and operated by Kezza Hair & Skin Clinic ("we", "us", "our"). These Terms & Conditions govern your use of our website, services, digital consultations, booking system, and all content published herein.

By using this website, you confirm that:

• You are at least 18 years old, OR using the website under parental guidance.
• The information you provide is accurate and truthful.
• You agree to comply with all terms, policies, and guidelines mentioned here.

If you do not agree, please discontinue using our website.

2. Definitions

For clarity:

• "Clinic" refers to all Kezza Hair & Skin Clinic branches (Jaipur, Sikar, Alwar, Dubai)
• "Services" refer to hair transplant, hair treatments, dermatology services, laser procedures, and consultation services
• "Website" refers to www.kezza.co.in or any other web address associated with our brand
• "User", "You", "Your" refers to any visitor, patient, or individual accessing our website or services
• "Doctors" refers to our dermatologists, surgeons, consultants, and medical specialists
• "Content" includes text, images, videos, graphics, articles, descriptions, and all information provided on the website

3. Website Usage Guidelines

You agree NOT to:

• Use the website for any fraudulent or unlawful activity
• Copy, redistribute, or misuse website content
• Interfere with website functionality, servers, or security
• Attempt unauthorized access to internal systems
• Post false information in contact forms
• Upload harmful files, viruses, or malware

We reserve the right to restrict access or take legal action if misuse is detected.

4. Medical Disclaimer

• All information on this website is educational in nature.
• It should not be taken as a replacement for physical consultations, medical examinations, or diagnosis.
• Results of treatments vary from person to person based on individual conditions.
• Photographs on the website, testimonials, and case studies depict actual results, but individual outcomes may differ.
• No guarantee is offered unless explicitly mentioned.
• Treatment success depends on compliance, medical conditions, age, and lifestyle factors.
• All procedures come with risks and side effects.
• Please consult our doctors for detailed, personalized advice.

5. Appointment Terms

5.1 Booking

You may schedule appointments via:

• Contact form
• Phone call
• WhatsApp
• Walk-in
• Online booking links

5.2 Confirmation

An appointment is confirmed only when you receive:

• A confirmation message
• A phone call from our team

5.3 Rescheduling

You may reschedule an appointment by contacting us at least 12 hours prior.

5.4 No-Show Policy

Repeated no-shows may affect priority booking.

6. Online Consultation Policy

6.1 Scope

Online consultations provide preliminary assessments based on photos and reported symptoms. They are NOT a replacement for physical examination.

6.2 Accuracy of Information

You must provide correct:

• Photos
• Medical history
• Current medications
• Symptoms

Incorrect information may impact treatment outcomes.

7. Payment Terms

7.1 Pricing

Treatment charges may vary based on:

• City/branch
• Severity
• Procedure length
• Technology used
• Packages selected

7.2 Payment Collection

Payments may be collected through:

• Cash
• Card
• UPI
• Bank transfer
• Payment links

7.3 Refunds

• Consultation fees are non-refundable.
• Procedure fees may be refunded only under special circumstances at the management's discretion.
• Partial treatments, packages, or sessions are generally non-refundable.

7.4 EMI

Selected procedures may offer EMI options through third-party financial institutions. Terms are governed by those institutions.

8. Your Responsibilities

When using our website or services, you agree to:

• Provide accurate personal details
• Follow treatment advice
• Attend follow-up appointments
• Inform doctors of allergies, medical history, or ongoing conditions
• Avoid self-medication
• Respect clinic premises & staff

9. Clinic Rights

We reserve the right to:

• Modify or discontinue services
• Update prices
• Reject fraudulent bookings
• Cancel or reschedule appointments
• Deny service if safety is compromised
• Update these terms anytime

10. Intellectual Property

All website content including:

• Text
• Articles
• Treatments descriptions
• Photos
• Videos
• Logos
• Branding

are the exclusive property of Kezza Hair & Skin Clinic.

You may not copy, reproduce, distribute, or commercially use any content without written permission.

11. Testimonials & Results Photos

• Testimonials represent real patient experiences.
• Before/After images are used only with permission.
• Results vary depending on individual conditions.
• Use of customer photos on the website follows strict privacy rules.

12. Privacy Policy Highlights

We collect data for:

• Scheduling appointments
• Providing treatment recommendations
• Improving website experience
• Medical records (if needed)

Your data is:

• Safely stored
• Not shared with unauthorized third parties
• Used strictly for clinic-related services

For full details, please refer to our full Privacy Policy page.

13. External Links

Our website may include links to:

• Social media pages
• Medical articles
• Payment gateways
• External references

We are not responsible for:

• External website content
• Security on external websites
• Accuracy or safety of third-party systems

Use them at your own discretion.

14. Service Limitations

While we aim to provide the best possible results, please understand that:

• No medical procedure offers 100% guaranteed outcomes
• Results depend on biological factors
• Desired results may require multiple sessions
• Photos, videos, and examples are for educational purposes only

15. Updates to This Policy

We may revise these Terms & Conditions periodically.

Changes become effective immediately once updated on this page.

Users are advised to check periodically for the latest terms.

16. Governing Law

These Terms & Conditions are governed by the laws of:

• India (for Jaipur, Sikar, Alwar branches)
• UAE (for Dubai branch)

Any disputes will be handled under applicable jurisdiction.

17. Contact Us

For questions about these Terms & Conditions, please contact: